Refund and Returns Policy

Effective Date: December 5, 2024
Website: LEDRoyalRion.net
Contact Information:

  • Address: 2611 Little Tom Starnes Rd, Monroe, North Carolina (NC), 28112
  • Phone Number: (704) 764-7624
  • Email: [email protected]

At LEDRoyalRion.net, customer satisfaction is our highest priority. We understand that there may be occasions when a product does not meet your expectations or needs. This Refund and Returns Policy outlines our procedures for handling returns, refunds, and exchanges to ensure transparency and fairness. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

We accept returns under specific conditions to maintain product integrity and ensure fairness to all customers.

1.1. General Conditions for Returns

To be eligible for a return, the product must meet the following criteria:

  • The product must be in its original condition, unused, and include all original packaging, manuals, and accessories.
  • Returns must be initiated within 30 days of receiving the product. Returns requested beyond this timeframe will only be accepted if the product is defective and covered under warranty.
  • The item must show no signs of installation, modification, or damage caused by the customer.

1.2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or special-order lighting products made specifically for the customer.
  • Products marked as “final sale” or “non-returnable” at the time of purchase.
  • Light bulbs or similar items that have been opened or used.
  • Items damaged due to improper installation or misuse by the customer.

If you are uncertain about the eligibility of your product for return, please contact our customer support team at [email protected] or (704) 764-7624 for clarification.

2. How to Initiate a Return

We strive to make the return process straightforward and hassle-free. Follow these steps to initiate a return:

2.1. Contact Customer Support

Begin by reaching out to our support team via email at [email protected] or by calling (704) 764-7624. Provide the following details to expedite the process:

  • Your order number.
  • The reason for the return, along with a brief description of any issues.
  • Photos of the product, particularly if it is defective or damaged.

2.2. Obtain a Return Authorization

After reviewing your request, our team will issue a Return Merchandise Authorization (RMA) number if the return is approved. This RMA number is required to process your return. Please include it with your return package to avoid delays.

2.3. Prepare Your Package

Repack the product securely in its original packaging to prevent damage during transit. Include all components, such as manuals, accessories, and proof of purchase. Write the RMA number clearly on the package.

2.4. Ship the Return

Send the package to the address provided by our team. Use a trackable shipping method to ensure the safe delivery of your return. Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund according to the following steps:

3.1. Inspection and Approval

Our team will inspect the returned product to ensure it meets the return eligibility criteria. Inspections typically take 3-5 business days from the date of receipt. If the product does not meet the requirements, we reserve the right to deny the return or charge a restocking fee.

3.2. Refund Method

Approved refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer valid, we will contact you to arrange an alternative method.

3.3. Processing Time

Refunds are processed within 7-10 business days of approval. The exact time frame may vary depending on your payment provider. You will receive a confirmation email once the refund is processed.

4. Exchanges

If you receive a defective or incorrect product, we are happy to facilitate an exchange at no additional cost.

4.1. Requesting an Exchange

To request an exchange, follow the same steps outlined in the return process. Specify that you prefer an exchange and provide details about the defective or incorrect product.

4.2. Replacement Product

Once the return is approved, we will ship a replacement product promptly. If the original item is no longer available, we will offer a similar product of equal value or issue a full refund.

5. Damaged or Defective Items

We take every precaution to ensure your products arrive in perfect condition. However, if your item is damaged during transit or has a manufacturing defect, we will resolve the issue quickly.

5.1. Reporting Damaged or Defective Items

Contact us within 48 hours of receiving the item to report damage or defects. Provide the following information:

  • Photos of the damaged product and its packaging.
  • Your order number and a brief description of the issue.

5.2. Resolution Options

Depending on the situation, we may offer one of the following resolutions:

  • A replacement product at no additional cost.
  • A full refund if the item cannot be replaced.
  • Store credit for future purchases.

6. Return Shipping Costs

Unless the return is due to a defective or incorrect product, customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method to ensure the safe delivery of the returned item.

7. Cancellations

We understand that you may need to cancel an order.

7.1. Cancellation Policy

Orders can be canceled within 24 hours of placement without incurring any charges, provided the order has not yet been processed or shipped.

7.2. Post-Processing Cancellations

If the order has already been shipped, cancellations will be treated as returns, and you may be responsible for return shipping costs.

8. Customer Support

Our customer support team is available to assist you with any questions or concerns regarding returns, refunds, or exchanges. Contact us at:

We are committed to providing timely and helpful assistance to ensure a smooth resolution.

9. Updates to This Policy

We reserve the right to update or revise this Refund and Returns Policy at any time to reflect changes in our practices or comply with legal requirements. Any updates will be posted on this page, and the revised policy will take effect immediately.