Sales Policy

Effective Date: December 5, 2024
Website: LEDRoyalRion.net
Contact Information:

  • Address: 2611 Little Tom Starnes Rd, Monroe, North Carolina (NC), 28112
  • Phone Number: (704) 764-7624
  • Email: [email protected]

At LEDRoyalRion.net, we are committed to providing high-quality LED lighting solutions and a seamless shopping experience. This Sales Policy outlines the terms and conditions governing the purchase of products from our website. By placing an order on LEDRoyalRion.net, you agree to the terms detailed below.

1. Ordering Process

We have designed a simple and user-friendly process to help you find and purchase your desired products quickly and efficiently.

1.1. Browsing and Product Selection

Our website features a wide range of LED lighting products, from energy-efficient bulbs and decorative fixtures to outdoor and smart lighting solutions. Each product includes detailed descriptions, specifications, and high-resolution images to ensure you make informed decisions.

1.2. Adding to Cart and Checkout

When you find a product you wish to purchase, simply click the “Add to Cart” button. You can review your selected items in your shopping cart at any time. When ready to complete your purchase, proceed to checkout by clicking “Checkout.”

At checkout, you will be prompted to provide:

  • Accurate shipping and billing details.
  • Your preferred payment method.
  • Confirmation of your order details before submission.

1.3. Order Confirmation

Once your order is successfully placed, you will receive an email confirmation with your order details, including a unique order number, a list of purchased products, and an estimated delivery date. Please retain this email for your records.

2. Payment Terms

We offer multiple payment options to ensure a secure and convenient transaction process.

2.1. Accepted Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.
  • PayPal: A secure and fast online payment platform.
  • Other Payment Platforms: As listed during the checkout process.

2.2. Secure Transactions

All payment transactions are processed through encrypted and secure payment gateways. LEDRoyalRion.net does not store any sensitive payment information on its servers.

2.3. Pricing

All prices displayed on our website are in USD and include applicable taxes unless stated otherwise. Prices are subject to change without prior notice. However, the price at the time of purchase will be honored for your order.

2.4. Promotional Discounts

We occasionally offer discounts, coupon codes, and special promotions. These promotions must be applied at checkout and cannot be combined with other offers unless explicitly stated.

3. Shipping and Delivery

We strive to ensure that your order is delivered promptly and in excellent condition.

3.1. Shipping Areas

We ship to all locations within the United States. For international shipping inquiries, please contact us at [email protected] for availability and shipping rates.

3.2. Shipping Costs

Shipping costs are calculated at checkout based on the destination, weight, and size of your order. All shipping fees will be displayed before you finalize your purchase.

3.3. Delivery Times

Orders are typically processed within 1-2 business days. Delivery times vary depending on your selected shipping method:

  • Standard Shipping: 5–7 business days.
  • Expedited Shipping: 2–3 business days.

External factors, such as holidays, weather conditions, or carrier delays, may affect delivery times.

3.4. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. Use this number to monitor the status and estimated delivery date of your package.

4. Order Modifications and Cancellations

We understand that you may need to make changes or cancel your order.

4.1. Modifying Your Order

If you need to update your shipping address, adjust quantities, or modify product selections, contact us immediately at [email protected] or (704) 764-7624. Modifications can only be made before the order is processed or shipped.

4.2. Cancelling Your Order

You may cancel your order within 24 hours of placement without incurring any charges, provided the order has not been processed or shipped. If the order has already been shipped, cancellations will be treated as returns, and return shipping costs may apply.

5. Product Availability

While we strive to maintain accurate stock levels on our website, product availability is subject to change.

5.1. Out-of-Stock Items

If a product you ordered is out of stock, we will notify you promptly and offer the following options:

  • Wait for the product to be restocked.
  • Choose a similar product of equal value.
  • Cancel your order and receive a full refund.

6. Returns, Refunds, and Exchanges

For detailed information about returning or exchanging products, please refer to our Refund and Returns Policy, which is incorporated into this Sales Policy by reference.

7. Warranties

7.1. Manufacturer Warranties

Many of our products come with manufacturer warranties to ensure quality and reliability. Warranty details are specified in the product descriptions or included in the product packaging.

7.2. Warranty Exclusions

Warranties do not cover damages caused by improper installation, misuse, or unauthorized modifications.

If you experience any issues with a product, please contact our customer support team for assistance in filing a warranty claim.

8. Customer Support

We are dedicated to providing exceptional customer service. For assistance with your order or product inquiries, please contact us at:

  • Email: [email protected]
  • Phone: (704) 764-7624
  • Business Hours: Monday–Friday, 9:00 AM to 5:00 PM (EST).

9. Updates to This Policy

We reserve the right to update or modify this Sales Policy at any time to reflect changes in our practices or comply with applicable laws. Any updates will be posted on this page, and the revised policy will take effect immediately.